Refund and Returns Policy

TALF BAKE OFF is a B2C marketplace, primarily dealing with Bakeware, Bake Crafts, and Ingredients for cake. For hygiene reasons, we do not offer a try-and-return policy. However, If you are not happy with the product or if the product delivered is not as described, customers would have all the right to return the product provided they are unused.

Following are the guidelines for such returns.

Return of your purchase can be initiated within 7 days from the time of delivery. All electrical appliances like Stand Mixers, Ovens, Hand Mixers, Food processors, etc. will be covered under the 3-day replacement policy, which is described on the product page.

Once you initiate the return, our customer support team will help you.

For locations that are not supported for return pickups, the product has to be shipped back to us by the customer.

The buyer is expected to pack the product intact to avoid any damage in transit. The refund will be initiated once we receive the product back in good quality and in new and unopened condition along with the original packaging.

Some products due to their nature, are marked as “NON RETURNABLE PRODUCT”. In such cases, the same will be displayed prominently on the product page. TALF BAKE OFF will not accept the return of these products irrespective of the reason for the return. These products need to be purchased at the buyer's risk.

For hygiene reasons, returns are not accepted for edible products.

For all returns, TALFBAKEOFF.com would have the rights reserved to take a call if a return request can be accepted or not.

IMPORTANT NOTE FOR WHOLESALE CUSTOMERS: There will be No return pick-up for wholesale customers. In the case of returns, wholesale customers would have to ship the products back to us at their cost. In case the product returns to us due to the wrong address, availability of the customer, or rejection by the customer, the upward and downward shipping charges will be deducted from the refund amount.

CANCELLATION POLICY

You can choose to cancel your order any time before you receive the parcel. If the cancellation happens after the dispatch of the order, the shipment charges will be deducted from the refund. A refund will be initiated once we receive the shipment.